Think of it as your tireless, all-knowing support agent—except it never takes a coffee break.
Agentforce is Salesforce’s proactive, autonomous application designed to tackle tasks, answer questions, and streamline workflows 24/7.
Smarter Than Your Average Bot: Tailored to your business, Agentforce has the knowledge to handle specific tasks without missing a beat.
Always-On, Always-Delivering: It doesn’t rest, so your customers and employees don’t wait.
Tailored Smarts: Agentforce is loaded with your business knowledge, tackling specific tasks like a pro.
Proactive Problem Solver: It doesn’t just react; it acts on your behalf.
ROI You Can See: Automating repetitive tasks and improving workflows means less cost and
more value.
Agentforce Service agents handle customer inquiries anytime, anywhere, in natural language. They resolve cases quickly and accurately, powered by your trusted data. With easy setup—prebuilt templates or low-code tweaks—you’re live in minutes. Plus, you stay in control with clear guardrails and smart escalation to human teams when needed. Better CX, less effort.
Agentforce SDRs answer questions, handle objections, and book meetings for your sales team—all on autopilot. They use your business data to deliver accurate, timely responses on channels like WhatsApp, SMS, or email. You decide the rules; they do the rest. Leads get the answers they need, in their preferred language, improving CX and boosting ROI.
Agentforce Campaigns takes the grind out of marketing. It drafts campaign briefs, segments audiences, creates content, and even builds customer journeys in Flow. Then it keeps going—analyzing performance, hitting KPIs, and making smart recommendations to improve results. More ROI, less stress.
Bottom line: Agentforce works harder so you don’t have to—delivering better CX and measurable ROI from day one.
Agentforce fosters trust through five key factors:
By offering clear, real-time data, Agentforce enhances transparency, reduces uncertainty, and builds customer confidence.
The platform standardises processes and outcomes, ensuring high-quality, reliable service that strengthens customer trust.
Agentforce enables businesses to tailor services to individual customer needs, fostering stronger, more personalised relationships.
By identifying gaps and addressing issues proactively, Agentforce deepens trust through effective and efficient support.
With engaging content and consistent communication, Agentforce helps organisations maintain a unified brand presence and strengthens customer relationships through transparency and regular updates.
Agentforce’s implementation framework consists of five key steps:
The process begins with a detailed needs assessment, identifying challenges and aligning the platform with the organisation’s strategic goals.
Next, workflows are mapped to identify inefficiencies and align processes with best practices, fostering operational consistency and continuous improvement.
Agentforce is tailored to the organisation’s needs, integrating with existing systems for a seamless transition and minimal disruption.
Comprehensive training and change management strategies ensure employees can effectively use the platform and adapt to the new system.
Regular performance reviews and data analysis ensure the platform continues to meet evolving business needs, optimising for long-term value and success.
Salesforce Agentforce is a platform that empowers businesses to deploy AI agents across various functions like service, sales, marketing, and commerce. These autonomous agents operate independently, handling tasks, gathering data, and creating action plans without needing ongoing human input.
Unlike traditional chatbots, Agentforce agents can operate independently by retrieving data, creating action plans, and executing tasks on their own, without constant human input or supervision.
Agentforce supports a wide range of functions, including customer service, sales, marketing, and commerce, streamlining processes and enhancing efficiency across the organisation.
Agentforce helps improve operational efficiency, reduces manual tasks, delivers data-driven insights, and enhances decision-making, ultimately driving productivity and business growth.
Unlock the potential of AI in your business with our free guide. Leave your details below, and we’ll send the e-book directly to your inbox.
