Sydney, 26 February 2026 – Xenai Digital has been named the 2025 Salesforce ANZ Customer Success & Innovation Partner of the Year, announced at the Salesforce ANZ Partner Summit in Sydney, held the day after Agentforce World Tour Sydney.
The award was presented in recognition of Xenai Digital’s work with Fiji Airways, delivering high-impact, story-based innovation that transformed the airline’s customer experience through Salesforce.
The ANZ Partner of the Year Awards recognise leading Salesforce partners that demonstrate measurable customer success and innovation across Australia and New Zealand. The Customer Success & Innovation category highlights partners who combine enterprise architecture, AI capability and commercial discipline to deliver transformation that moves beyond implementation to real impact.
The Fiji Airways programme exemplified this approach, leveraging Salesforce to unify customer insight, elevate engagement and modernise experience delivery across the organisation.
Pauline Pangan, CEO of Xenai Digital, said the award reflects the power of collaborative innovation.“Being recognised for our work with Fiji Airways is a proud moment for our team. This transformation required bold thinking, strong partnership and disciplined execution. It reinforces our belief that innovation must always translate into meaningful business and customer outcomes.”
Robin Leonard, Co-founder and Partner at Xenai Digital, added:
“The Fiji Airways engagement demonstrates what is possible when strategy, architecture and storytelling align. This award belongs to our team, our Salesforce colleagues and the Fiji Airways leadership who embraced transformation with clarity and ambition.”
Xenai Digital continues to deliver ROI-focused Salesforce transformation across ANZ, helping organisations activate AI and Salesforce Clouds in secure, scalable and commercially accountable ways.
To explore our Salesforce services and success stories, visit xenaidigital.com.au
For a deeper look at what this recognition means for customer success, innovation and ROI across ANZ, read our full insights article here.